From Monday 16th February 2026, Communify’s Emergency Relief phone line will be permanently closing. We have made the decision to provide only in-person options for accessing ER moving forward.
How to access our Emergency Relief support
Brisbane West & Inner City Brisbane
Booking your ER appointment
- People living in Inner City and Brisbane West are welcome to attend in-person appointments at North West Community Hub between 9:30am to 12pm on Wednesdays.
- These appointments must be pre-booked – please call Bardon Reception on 3510 2700 to book your appointment. Spaces are limited.
- To be eligible to receive ER, you will need to provide proof of address or housing service in the eligible suburbs. Click here to download the list of suburbs eligible to receive ER in Inner Brisbane and Brisbane West.
- Note: We will be unable to offer any vouchers to those who arrive without an existing ER appointment booking.
How to contact us for emergency relief enquiries
Please email [email protected] for enquiries related to emergency relief. However, for our in-person ER appointments at North West Community Hub on Wednesdays, you will need to call 3510 2700 weekly on Mondays to pre-book your appointment.
Open House
- North West Community Hub will offer drop-in emergency relief (ER) support on Mondays between 9am-11am, additionally at our Open House sessions on Thursdays between 10am-1pm at 180 Jubilee Tce, Bardon.
- New Farm Neighbourhood Centre will offer drop-in ER support at their Open House on Tuesdays and Thursdays from 9am -1pm at 967 Brunswick Street, New Farm.
Map of suburbs eligible for Emergency Relief in Brisbane Inner City and Brisbane West
Brisbane South
Our emergency relief service in Brisbane South will remain unchanged.
Emergency relief is by appointment at our Acacia Ridge Community Centre.
Please contact us to arrange.
Other services that offer Emergency Relief
- Brisbane Inner City
- 139 Club (3rd Space): (07) 3254 1144
- CO.AS.IT Community Services: (07) 3624 6100
- St Vincent De Paul Society: 1800 846 643
- The Salvation Army: (07) 3001 6288
- Brisbane West
- St Vincent De Paul Society: 1800 846 643
- Brisbane North
CO.AS.IT Community Services: (07) 3624 6100
Nexus Care: (07) 3353 7230
Settlement Services International: (07) 3152 7550
St Vincent De Paul Society: 1800 846 643
Aspleycare: (07) 3862 7145
The Salvation Army: (07) 3001 6288