Communify Queensland is an established community organisation providing a diverse range of services
Communify originated in 1978 when the Red Hill Paddington Community Centre (RHPCC) was formed by a small group of local residents at Caxton Street, Paddington with the intention to provide activities, support and advocacy services for local people.
The Centre had a couple of homes in the Paddington area and in 1993 moved to the site of our current main office at 180 Jubilee Terrace, Bardon.
In 2007 the Red Hill Paddington Community Centre was renamed Communify Queensland. This new name reflects our current vision and mission and recognises that while we are a local agency our services stretch out over many more suburbs.
Over the years our centre has developed a broad range of services in response to the needs identified by our community.
An engaged, unified community leading change.
Supporting the community on all sides by working creatively to meet needs and interests in a rapidly changing world.
Integrity: We are committed to a culture of honesty, accountability, transparency and justice.
Passionate: We are determined to actions that improve the quality of life and a sense of belonging.
Inclusive: We advocate for inclusive communities that support participation and access.
Creative: We are committed to new ways of supporting and engaging.
Collaborative: We embrace opportunities to build alliances that strengthen our capacity.
We’re proud of our Annual Reports
They have achieved ‘Silver’ in the Australasian Reporting Awards in both 2017 and 2018. Our reports tell our story and are a great place to read more about who we are and what we do.
Our annual reports are available to download.
Communify is committed to providing a high quality of care and support to the people we provide services too. This includes ensuring that services are well planned; internal controls are in place to comply with relevant funding body standards; a quality management system is in place; the service is effective in meeting the diverse needs of the community; and the service is provided at the best possible level of quality. The services we provide are diverse and we continually shape our services, programs and activities to support those in need effectively.
Our Quality Objective
Our quality objective is to meet or exceed our client’s requirements and expectations in a proactive, professional and cost effective manner. To achieve this objective:
- Establish and maintain a Quality Management System in accordance with AS/ANZ ISO 9001.
- Provide adequate resources to continually review and improve our business process.
- Work in partnership with our clients and all other relevant stakeholders.
- Embrace the responsibility for quality practice in everything we do and encourage all people to integrate quality management into the way we work and promote its application as a method for continual improvement within there are of responsibility.
- Develop and document objectives and targets for our core activities.
- Review and adapt to relevant industry standards, regulatory requirements or contractual arrangements.
- Review and evaluate our performance across all services, ensuring that we continue to improve in all we do.
The Corporate and Leadership Teams will show leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System.
Chief Executive Officer
Thursday 30 November 2017
The purpose of the Child Protection Act 1999 (QLD) is to provide for the protection of children.
The underlying principle of the Child Protection Act 1999 is that all children have the right to protection from harm.
Harm to a child is any detrimental effect of a significant nature on the child’s physical, psychological or emotional wellbeing. It is immaterial how the harm is caused.
Harm can be caused by physical, psychological or emotional abuse or neglect; or sexual abuse or exploitation.
The purpose of this policy is to ensure that all employees and volunteers at Communify have clear guidelines to assist them in responding to suspicions or allegations of harm to children accessing the service.
Our commitment to a child safe culture
Communify Qld offers a range of services that enable us to reach out, advocate, connect and inform. We work with a multitude of people in a range of programs to promote a diverse, socially just and inclusive community. A number of our programs enable us to work directly with families and young children.
In recognising that children are vulnerable to the actions of adults we embrace the following:
Statement of Commitment
Communify believes that all children have the right to a life that is free from harm. Our services that cater to children aim to provide an environment that is free from any type of abuse or intentional harm. Employees and volunteers at these services are aware of their obligations under the law in regards to the welfare of children and at all times uphold their obligation.
Harm to a child is any detrimental effect of a significant nature on the child’s physical, psychological or emotional wellbeing. It is immaterial how the harm is caused. Harm can be caused by – physical, psychological or emotional abuse or neglect; sexual abuse or exploitation.
Child and Youth Risk Management Strategy
Communify Qld will comply with legislative framework outlined in the Working with Children (Risk Management and Screening) Act 2000 and Working with Children (Risk Management and Screening Regulations 2011 to keep children and young people safe.
In order to comply with the legislative framework, a child and youth risk management strategy must include eight minimum requirements. These requirements are:
- Address the organisation’s commitment to creating a safe and supportive service environment;
- Strengthen an organisation’s capability to provide such an environment;
- Assist an organisation to manage any particular concerns with respect to the safety and wellbeing of children and young people who are involved with the organisation, and
- Promote the consistency of an organisation’s approach to risk management, both within the organisation and with respect to compliance with the requirements under the Act.
Chief Executive Officer
6 December 2017
Download pdf: Our Committment to a Child Safe Culture
Personal information collected by Communify is protected by the Privacy Act 1988 (Cth) (Privacy Act). Personal information is any information or an opinion that identifies you or is reasonably identifiable and includes sensitive and health information. Communify will protect your information in accordance with the thirteen (13) Australian Privacy Principles. These principles govern how we can collect, use, store and disclose personal information, how individuals may access and correct personal information held about them, as well as ensuring the quality and security of your personal information.
Collection of Information
Communify collects personal information directly from individuals or from their legal representative. Communify collects information from clients and prospective clients in order to ensure that the most effective services are provided to clients.
If individuals do not wish to provide some or all of the information we request, we may not be able to provide them with the service they are seeking.
Use and disclosure
The primary purpose for collecting personal information from individuals is to provide services to community members, including planning, funding, delivering, monitoring, reporting on and evaluating our services. The kind of information we collect will depend on your relationship with Communify (e.g. as a client, donor, business partner, employee, volunteer). A collection notice will be given to you setting out these uses at or close to the time we collect any information.
Access and correction of information
Communify’s data is backed up within Australia. Personal information to web-based email addresses such as Yahoo, Gmail and Hotmail could be stored outside Australia in countries which do not have privacy legislation comparable to Australia. Communify will take steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
If you would like additional information about how Communify manages your personal information you may contact us on (07) 3510 2700 or . Alternatively you can complete a Compliment, Suggestion & Complaint form that is available on our website or from any of Communify’s locations.
Karen has a social sciences background and over 30 years of experience working within the community sector.
She has worked with Communify since 1994 and has seen the organisation grow from a small neighbourhood centre with limited resources to the thriving multi-service hub that it is today. Always with a community development focus, Karen works alongside the Communify Management team to develop services and programs that will support people living the inner city communities of Brisbane.
Karen also works broadly in the community and has sat on the boards of several prominent community organisations and other representative committees including 4Walls Housing Company, Suncorp Stadium Advisory Committee and Building Services Authority.
She has a strong interest in supporting and developing responsive services within the housing, mental health, family support, emergency relief and refugee support areas.
Karen is recipient of the 2001 Centenary Medal and the Brisbane Australia Day Award for her contribution to the community sector.
Ben joined Communify in 2012 where he was charged with implementing a new client management system, Procura.
This project saw him engage with all areas of the business and has led to a number of initiatives such as the mobility project, technology initiatives to support the client directed care (CDC) reforms and the implementation of centralised reporting and output tracking.
Ben has facilitated the upgrade of Communify’s IT infrastructure including the roll out of Microsoft Terminal Services, a new telephone system and various systems to support integration between HR, Payroll and Finance.
Ben holds a Bachelor of Business (Management), Diploma of Information Technology (Networking) and a Graduate Certificate in Information Technology.
Ben enjoys renovating properties and walking his cocker spaniel, Caville on the weekend.
Kim is passionate about delivering high quality financial and support services to Communify’s Community, Aged Care, and NDIS programs.
He is a qualified accountant with a Bachelor of Business (Accountancy) degree, Graduate Diploma in Management, and a Masters in Business Administration. Kim is a Fellow CPA, and a JP(Qual). Kim manages, develops, and coaches Communify’s finance team with responsibilities for reporting, compliance, accounts, and payroll.
Kim has gained his business and accounting experience from working in senior management positions in not-for-profit organisations, industry, commerce, aged care, hospital management and an accountancy practice focusing on tax & business.
On weekends, Kim enjoys music and landscaping.
Georgina joined Communify’s Aged Services team in 2008. Her office is located at The Paddington Centre where she loves seeing our beautiful aged clients every day.
Georgina is a registered nurse (RN) and has extensive background in caring for older people in both public and private hospitals, residential facilities and rehabilitation units. She holds diplomas in community services, leadership and management.
Georgina loves working in community services and is passionate about supporting people to live at home for as long as possible.
Outside of work Georgina likes to read, cook and spend time at the beach with friends, family and perhaps especially, her golden Labrador, Rocky.
Louise joined the team in 2004 and gained experience across the administration and finance teams prior to her current role as Communify’s Human Resources Manager.
Louise considers it a privilege to work in teams that provide support to the front line programs delivering services and support. She finds it humbling and rewarding to be able to work with some of the most passionate, non-judgmental people working in the front line serving our community.
Louise is passionate about supporting each staff member in their employment lifecycle focusing in particular on workforce health and wellbeing and leadership development. Louise brings a diverse skillset to her work from her experiences that include environmental science and teaching.
She appreciates the support that Communify provides to ensure her training and professional development keeps her capable and skilled in supporting a safe, respectful and dignified workplace for all.
Kelly is a qualified community services professional with over 30 years’ experience in management and front line service delivery throughout a diverse range of institutions, including youth justice, mental health, and homelessness.
Since 1999 she has held leadership roles within leading services, specialising in effective change management, transformational leadership development, consumer participation, modelling and valuing innovation and community development.
Kelly is a trauma informed practitioner who celebrates the empowerment of workers and the people we service.
Shallon joined the Communify team in 2019. She holds a Bachelor of Education and a Bachelor of Behavioural Science, and has undertaken post-graduate study in Quality Auditing, International Development and Behavioural Economics.
Shallon’s career journey has taken her through various quality, policy and program roles in Government and the NFP sector, both in Australia and in Cambodia. Many of her working-life highlights include fond reflections about the lessons she has learned from the children and young people she has worked alongside as they have navigated complex challenges in their own lives.
When Shallon isn’t at work, you’ll find her working hard in either the gym or the kitchen. And when it’s time to relax, she loves being out in the sunshine or on the water with good food and the many boys in her life (one husband, two sons, a brother and three nephews – only one niece!).
Mish joined the Communify team in 2004. She coordinates the volunteer program and leads the Engagement team in marketing and communications.
Mish loves matching volunteers’ skills and interests with a role that will be meaningful and will help to make a difference. Outside of work she has volunteered in the local community and held a management committee role with Hands on Art until its transition to a company structure.
She holds a Diploma of Business (Governance) and qualifications in Volunteer Management. Her three sons, now adults, all have fond memories of attending Communify’s nurturing childcare centre and now provide occasional volunteer help to the neighbourhood centres.
Outside of work Mish is working on the elusive goal of becoming a successful home gardener.
Carolyn is a consultant working with clients in areas of leadership, change management, relationship management and policy and strategy.
She brings over 30 years of practical knowledge and experience from holding senior to CEO level positions in government in areas including housing, employment and training, women’s policy, health and residential tenancies.
Carolyn brings governance and company director skills having been a director on several government boards and the Board of an NGO working against domestic violence.
Janet Marshall is an Ashgrovian who loves the familiarity of her community whether it be the people or places or just knowing where to go for something she needs.
She has always enjoyed being involved in community and has a long history of voluntary service in community organisatons such as National Trust of Queensland, Planning Institute of Australia and the Queensland Conservation Council. Janet is an urban and regional planner and is currently in a senior leadership role in a private company.Janet contributes property and business leadership skills to the Board.
Her advice to those who are interested in working with community groups is to work out what time you have available then find something that interests you and get involved. If you match your time with the right involvement, you’ll enjoy the difference it makes.
Bea Duffield has lived in Ashgrove since 1989. She loves this suburb and finds her community inclusive, reliable and friendly.
Bea volunteers at The Exchange at Kelvin Grove where she helps people improve their English skills. She believes that Communify’s focus on sustainable community development is the basis for building a compassionate and supportive society. Working with Communify is her way of giving something back to the community.
Bea’s background is in veterinary microbiology and she has worked in various roles for government and private enterprise.
She has expanded her voluntary work to include working with social enterprises in Vietnam and Cambodia with the Australian Aid program.
Kent has lived in Milton and New Farm for more than 20 years enjoying the social mixtures and community spirit of the inner suburbs.
This led to him accepting the role of President of New Farm Neighbourhood Centre with its goals of promoting social justice, diversity and inclusion. In this role he guided the amalgamation of the Centre with Communify in 2014.
He has contributed to a number of other not for profit organisations including being Joint Chair of Under 1 Roof, Chair of the Board of La Boite Theatre, Member of the Board of Epilepsy Queensland and the Attorney-General’s representative on the Queensland Legal Aid Commission.
Kent is an organizational consultant who works in the government, not for profit and for profit sectors on a multiplicity of projects including organisational analysis and design, corporate governance, program evaluation, strategic planning, solving sensitive management dilemmas and leadership of large renewal initiatives.
Tania is Brisbane born and bred and calls the sleepy bayside suburb of Lota home.
After nearly 20 years as a lawyer, in 2010 Tania started her own business providing independent company secretary and corporate governance services to the NFP sector.
Tania has been working with Communify as company secretary since 2013 and provides ongoing support to the Board and CEO on governance and compliance issues.
“One of the many benefits of owning your own business is choosing to work with people and organisations who share my passion for working within communities to improve lives. I feel very honoured to work with the dedicated Communify team.”
Glenys is Brisbane-born and bred and has lived in Auchenflower for more than 20 years.
Her professional career was in the field of employment and industrial relations and she holds in-depth knowledge of both the public and private sectors.
In her role as a Tribunal Member, Glenys travelled the State examining the work performed by community services employees as part of a case to re-evaluate their wages. This allowed her to engage with an array of community organisations, understand the funding ssues and meet many of the hardworking people employed in this challenging and rewarding sector.
Her recent transition to retirement from full time work allowed her to explore the range of activities and services offered by Communify. Glenys joined the volunteers at the Free Range Library and is now one of its joint coordinators.
Glenys has completed the Company Directors’ course and has previously served as a board member with two significant educational institutions, including QUT. She is excited to be part of this dynamic community organisation and having the opportunity to contribute to its strategic development.
Peter has spent his life in New Farm and enjoys all the values the community has offered over the years.
He joined the New Farm Neighbourhood Centre Management Committee just before its merger with Communify.
Peter is a Chartered Accountant with over 16 years’ experience and is a partner in a mid-size accounting firm in the city. Peter has specialist financial knowledge and skill across a broad spectrum of tax and advisory matters and works across a range of industries and professional areas.
Andrew is a communication and advertising digital strategy expert.
He has over 10 years of experience and skills working with top tier clients in a number of different facets of digital including website, CRM, social, data, content and digital creative.
Recently joining GPY&R after working in Sydney and Brisbane with a number of clients including; Lion (XXXX, Hahn, James Squires), Comm Bank, Coca-Cola, Foot Locker, Air Asia, QLD Government and TAFE Queensland he is passionate about developing solutions to real business problems using digital.
Acknowledgement of Traditional Owners
Committed to supporting reconciliation between Indigenous and non-Indigenous Australian people.
In keeping with the spirit of reconciliation, we acknowledge the Traditional Owners of the lands where Communify works.
We wish to pay respect to the Elders – past, present and emerging – and acknowledge the important role Aboriginal and Torres Strait Islander people continue to play within our community.
Department of Communities, Child Safety and Disability Services
Mercy Community Services