Supporting our community on all sides
Our response to Novel Coronavirus (COVID-19)
26 August 2020
Due to the ongoing COVID-19 pandemic we have had to implement a few changes to our services. Please check in with us to see if anything has changed.
We are taking additional steps to make sure everyone can stay healthy and safe when we visit people in their homes and when people visit our centres. We are closely monitoring and following government health advice and directives, as well as adhering to our usual high standard of hygiene management and infection control.
We are asking anyone we work with in home inform us in advance if anyone in their household is unwell, or self-isolating because they are at risk of becoming unwell, with COVID-19. We are also asking our clients and visitors who think they may be unwell or who may have been in contact with people who are unwell to stay away from our centres.
If our phone lines are busy or unattended please leave a message or email us and we will get back to you.
Communify QLD and our neighbourhood centres are continuing to offer support during the closures. Our staff can be reached during business hours, or contact one of the hotlines below.
General enquiries: 3510 2700 or email
Neighbourhood centre enquiries and to talk to staff about emergency assistance, No Interest Loans and our other services: 3198 4410
The Exchange programs: 0410 160 299
National Coronavirus Health Information Line: 1800 020 080
Community Recovery Hotline: 1800 173 349
National Financial Help Hotline: 1800 007 007
We’ve also made a list of support services for international students.
If you or someone else is in immediate danger please call 000.
Right now, we have plenty of volunteers but this is going to change in the coming months. You can register to volunteer and we’ll be in touch when we need you. If you’d like to help in a practical way right now, you could make a tax deductible donation or you could help stock The Pantry’s shelves with a donation of non-perishable food.
Do you know a local food business that might like to help regularly? We’re looking for donations of ingredients for the Chefs Who Care program that will be cooking meals for people who are facing homelessness as well as families who are escaping domestic violence. If you can help, contact Kelly on 3510 2700.
New Farm Neighbourhood Centre – 967 Brunswick St We’re currently closed for renovations but looking forward to opening very soon! Our team are available and happy to talk to you at any time Call us on 07 3358 5600 or email You can reach Jenny Ryan, our centre coordinator on 0407 635 873
The Pantry – Re-opened in early August, and we can also provide vouchers and assistance including No Interest Loans and emergency financial assistance. For assistance call the team on 07 3198 4410.
The Exchange – 81 Musk Ave Kelvin Grove. We’re working on bringing our programs back and we are here to help. Call us on 07 3198 4410 or email to find out what support we can offer and for information about what’s on.
Sweet Freedom Singers and SOLE choir – Contact us on 3198 4410 for the latest info
HART4000 – Our Valley office is closed to drop in services but we can help anyone who is homeless or at risk of homelessness. Call us on 07 3004 0100 – please leave a number for us to call you back on if we don’t answer
Over 65 Services – The Paddington Centre, Day Respite Program is closed for now but we can arrange phone visits, home delivered meals and other support 07 3368 3723
Over 65 social groups and group exercise sessions – on hold for now but we are running some online groups – call 07 3368 3723
In Home Support services including domestic support, in-home personal care and nursing services – continuing as usual – we’re here to help – call 07 3366 7476
Home Assist Secure – continuing as usual 07 3366 3066
NDIS – support services and intake is continuing 07 3510 2733
Recovery & Discovery Centre – face-to-face group activities are on hold but we are hosting some online groups. Support services continuing 07 3510 2777
Springboard – group face-to-face program suspended but we are running online groups. Individual support is also continuing – find out more on 07 3308 4513
Join an activity, group or class!
Due to the COVID-19 pandemic, most activities and events have been put on hold or are now virtual classes. Join one of our virtual classes with a live instructor!
We will resume classes in-person once safe so in line with government recommendations, so please keep in touch with what’s happening with our services and programs here.