Sustaining Tenancies
Sustaining Tenancies
The Sustaining Tenancies program is based in New Farm, Brisbane and supports people who may be at risk of losing their tenancy. We provide practical assistance and ongoing personalised support to help you find suitable housing and stay housed.
You can contact our team via phone – or email between 8:30am-4:30pm Monday-Friday and our team will assist you with your enquiry. Depending on team availability, we can take drop-in appointments during business hours at our office location.
We aim to respond to all enquiries within 2 to 3 business days.
Generally there is a waitlist for our services due to high demand; however, we will remain in touch with you while you wait and we can offer a variety of interim supports.
Refer to the “Who We Help” section below to check your eligibility to receive support through Sustaining Tenancies.
If you are in crisis after-hours, please call the Homeless Hotline on 1800 474 753. In cases of emergencies, if life is in immediate danger, please call 000.
For Practitioners and Referral Services:
Sustaining Tenancies has established referral pathways with numerous housing service centers and community housing providers. We encourage referrals to come directly from housing providers, although this isn’t essential.
We have a referral form you can download and complete. Once completed, please email to [email protected]. Prior to submitting the referral form, it is imperative that the person has consented and all relevant information is provided on the form.
Sustaining Tenancies supports people who are:
- Aged 18 or over
- Living in social or government housing
We are unable to support people living in private rental properties or homeowners.
How we help
Our team provides holistic case management to reduce the risk of eviction, help people feel secure in their tenancy and connect them with their community. We can assist with:
- Managing at-risk tenancies
- Practical support for issues impacting your tenancy
- Referrals to long-term housing
- Health and wellbeing support
- Housing advocacy
- Establishing a new tenancy
Stories from our clients
Shona is among an alarmingly growing demographic now facing homelessness who have never experienced it before this recent housing crisis. A retired nurse and mother at 67 years of age, Shona had spent her life caring for others and never reaching out for help in return. In February 2023, she was living alone, privately renting an apartment in Kangaroo Point, when her landlord decided to sell the unit and allowed Shona only four weeks to vacate the property.
Supported housing programs
In partnership with BRIC Housing, Sustaining Tenancies provides onsite support at Clayfield House in Brisbane.
Clayfield House is a long-term social housing complex for seniors delivered in partnership with BRIC Housing. Sustaining Tenancies provides onsite support to tenants.
How to contact us
The Sustaining Tenancies office is located at New Farm Neighbourhood Centre, 967 Brunswick St, New Farm.